Frequently Asked Questions

Universal Freight Brokers is a comprehensive logistics solutions provider specializing in full truckload services, broker partnerships, and contract logistics. We connect businesses across 180+ locations with reliable, technology-driven transportation solutions.

Universal Freight Brokers has been operating for over 25 years, starting in Berlin in 1999. We've grown from a local delivery service with three trucks to a global logistics powerhouse serving customers worldwide.

We provide logistics services across 180+ countries with major hubs in Berlin (HQ), New York, Singapore, and expanding operations throughout North America, Europe, Asia, and beyond.

We provide real-time GPS tracking for all shipments through our customer portal. You'll receive tracking information and regular updates throughout your shipment's journey, with 24/7 customer support available.

Our combination of 25+ years experience, cutting-edge technology, 99.9% uptime, and commitment to on-time delivery sets us apart. We focus on building long-term partnerships rather than just transactional relationships.

We handle a wide variety of cargo including general freight, consumer goods, automotive parts, electronics, and more. Our fleet is equipped for standard dry van loads, and we work with specialized carriers for unique requirements.

Yes, we provide expedited and time-critical shipping solutions. Our dedicated dispatch team can arrange priority handling and direct routing to meet urgent delivery requirements.

We maintain a 99.9% on-time delivery rate through our advanced route optimization technology, experienced drivers, and proactive communication with all stakeholders in the supply chain.

Currently, we focus on transportation services, but we're expanding our capabilities. We work with trusted warehouse partners and are developing integrated logistics solutions for our contract clients.

All shipments are fully insured, tracked with GPS technology, and handled by vetted, experienced drivers. We maintain strict security protocols and provide regular status updates throughout transit.

We're actively seeking qualified broker partners! Contact our partnership team to discuss our competitive commission structures, 24/7 dispatch support, and quick onboarding process. We provide marketing support and advanced load matching technology.

Broker partners should have proper licensing, insurance, and a track record in logistics. We look for partners who share our commitment to reliability and customer service excellence.

We offer 24/7 dispatch support, competitive commission structures, advanced load matching technology, quick payment terms, marketing support, and dedicated account management.

We pride ourselves on quick payment terms to support our partners' cash flow. Standard payment terms are net 15-30 days, with options for expedited payments for qualified partners.

Yes, our broker partners have access to real-time capacity information through our advanced platform, allowing for efficient load matching and immediate booking confirmations.

Yes, we provide dedicated contract logistics solutions including dedicated fleet allocation, custom routing, volume-based pricing, performance guarantees, and scalable capacity for long-term partnerships.

Contract pricing is based on factors including volume commitments, route complexity, service requirements, and contract duration. We work with each client to develop competitive, transparent pricing structures.

Contract terms vary based on client needs, typically ranging from 12 months to multi-year agreements. We're flexible and can accommodate different commitment levels based on your business requirements.

Absolutely. Our contract services include scalable capacity options to accommodate seasonal fluctuations, business growth, or changing market demands while maintaining service consistency.

We provide service level agreements including on-time delivery guarantees, communication standards, and performance metrics. Our contracts include clear KPIs and accountability measures.